Not for the first time I’m pretty cross with my local Royal Mail delivery office, expecting a parcel I made sure I would be in for the postman but when today’s delivery finally came I found he’d brought a ‘you were out card’ instead of my package.
As I live in a flat I waited for the postman to come back down from the floor above and asked for my parcel. Of course, as many of you will have guessed, he didn’t have it.
Despite what was printed on the card there was no delivery attempt, the sorting office had simply decided not to send the item out so that they could fit more items in the deliverer’s bundle. They wrongly gambled I’d be out that they’d get away with their deceit.
Tying to get through to their complaints team is frustrating beyond belief, after listening to endless adverts for their website you just get told the lines are too busy and you’ll need to call back.
As I’m not in London tomorrow, chances are I’m going to have to wait until Monday for my parcel when I do the postman’s job for him and collect the item from the sorting office.
Yesterday I popped to my local Post Office, there was a bit of a queue which a notice explained was due to staff sickness. Fair enough, but with only four counter staff available surely not staffing both ‘priority’ Bureau de Change positions and freeing someone to deali with the 30 strong queue of ‘ordinary’ customers might have been more sensible?
The Royal Mail is a publicly owned company but between heavily opposed Post Office closures and shoddy delivery practices it’s increasingly clear that the entire organisation has nothing but contempt for the public.