Jerry White, ead of operational control at the company, said the the number of customer-reported leaks had ‘doubled” since last weekend but that advance preparations, including a “significant” increase in the number of leakage crews meant the firm was prepared for the increased workload.
However White said despite the forward planning Thames “still really need our customers’ help in the fight against leakage this winter.”
“If you see a leak of burst, don’t assume we know about it. Instead call
our freephone Leakline on 0800714614 so we can get on with fixing it as quickly as we can. Although remember, the icy conditions can prevent
engineers moving around as easily as they’d like, so please bear with us.”
The company has also offered an advance apology to anyone who is affected by repair work during the cold weather.
White said “unseen leaks can soon become big, visible bursts, so by fixing them before they get worse we hope to minimise really serious disruption.”
“Inevitably, however, our work will cause some disruption to road-users and residents for which we apologise in advance. There’ll also be some early starts. Again, we’re sorry for that too. This it must-do work so we’d ask people to bear with us.”
