Homeowners living in the Thames Water area who do not currently receive a bill are being offered the chance to benefit from an amnesty which will see any previously unfilled usage wiped-out.
The company is currently carrying out a “detailed audit” of its entire customer base and is working to identify instances where properties may have been divided without it being informed. In such cases one or more occupiers may evade paying for their water usage.
Thames is offering the amnesty to “speed up” the process of identifying properties which are not currently being billed and is inviting anyone who isn;t currently receiving a water bill to contact them by March 3rd.
Under its licence, the company can charge for up to six years of unbilled usage but says anyone coming forward voluntarily “will not be charged for their previous water use.”
However the company says any householders identified after the deadline will face back-charges for unpaid
bills.
Customer services director Mike Tempest said: “When we find unbilled residential customers we can and will back-charge them to the date that they moved into the property, going back for up to six years. Under the six-week amnesty we’re launching, the really good news for these customers is that we’ll waive all back charges provided they agree to be billed and pay for their water and waste water from now on.”
To benefit from the amnesty residential waters users should call 0800 072 3628
