• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar

MayorWatch

London News and Comment

  • NEWS

Thames Water announces amnesty for unfilled homes

January 20, 2011 by Martin Hoscik

Homeowners living in the Thames Water area who do not currently receive a bill are being offered the chance to benefit from an amnesty which will see any previously unfilled usage wiped-out.

The company is currently carrying out a “detailed audit” of its entire customer base and is working to identify instances where properties may have been divided without it being informed. In such cases one or more occupiers may evade paying for their water usage.

Thames is offering the amnesty to “speed up” the process of identifying properties which are not currently being billed and is inviting anyone who isn;t currently receiving a water bill to contact them by March 3rd.

Under its licence, the company can charge for up to six years of unbilled usage but says anyone coming forward voluntarily “will not be charged for their previous water use.”

However the company says any householders identified after the deadline will face back-charges for unpaid
bills.

Customer services director Mike Tempest said: “When we find unbilled residential customers we can and will back-charge them to the date that they moved into the property, going back for up to six years. Under the six-week amnesty we’re launching, the really good news for these customers is that we’ll waive all back charges provided they agree to be billed and pay for their water and waste water from now on.”

To benefit from the amnesty residential waters users should call 0800 072 3628

  • Click to share on Twitter (Opens in new window)
  • Click to share on Facebook (Opens in new window)
  • Click to share on Tumblr (Opens in new window)
  • Click to share on Pinterest (Opens in new window)
  • Click to share on LinkedIn (Opens in new window)
  • Click to share on Reddit (Opens in new window)
  • Click to print (Opens in new window)
  • Click to email a link to a friend (Opens in new window)

Filed Under: News

RECENT UPDATES

Tube and rail users to benefit from Oyster weekly fares cap

Mayor and TfL call on ministers to help plug funding gap

Tube to get full mobile phone coverage from 2024

TfL says Direct Vision Standard is already making HGVs safer for London road users




POPULAR

City Hall to move to Docklands as Mayor seeks to raise £55m for frontline services

‘Concern’ over TfL’s ability to deliver major projects in wake of Crossrail cost overruns

City Hall halts London Overground ticket office closures but many will still see opening hours reduced

Transport for London confirms bus cuts will go ahead despite passenger opposition

Copyright © 2023 · Terms of Use · Privacy Policy