• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer

MayorWatch

London News and Comment

  • NEWS
  • Twitter

TfL apologises after ‘Boris Bike’ outage

November 29, 2012 - Martin Hoscik@MayorWatch

Users were unable to dock or rent bikes for nearly 12 hours. Photo: MayorWatch
Transport for London has apologised after thousands of Cycle Hire users were unable to rent bikes for nearly 12 hours on Wednesday.

A problem with the scheme’s IT system meant users were unable to access bikes between 05.30 and 16.15.

TfL says no users were charged late return fees as a consequence of the outage.

Earlier this month Mayor Boris Johnson announced a doubling of hire and membership fees in an effort to plug the loss-making scheme’s finances.

Nick Aldworth, Barclays Cycle Hire General Manager said: “casual users and auto-renew customers were temporarily unable to hire bikes yesterday due to a problem with Serco’s IT operating system.

“Serco worked to rectify the problem as quickly as possible to return the system to full use. Whilst the problem was addressed users who had bikes out on hire, had a valid access period or annual members could continue to hire as normal. We apologise to customers for the inconvenience the outage caused.”

  • Click to share on Twitter (Opens in new window)
  • Click to share on Facebook (Opens in new window)
  • Click to share on Tumblr (Opens in new window)
  • Click to share on Pinterest (Opens in new window)
  • Click to share on LinkedIn (Opens in new window)
  • Click to share on Reddit (Opens in new window)
  • Click to print (Opens in new window)
  • Click to email this to a friend (Opens in new window)

Tagged With: Cycle Hire

RECENT UPDATES

TfL proposes bus and tube cuts and annual fares increases to achieve long-term financial sustainability

London’s entire bus fleet now meets ULEZ emissions standards

New road layout comes into effect at Old Street roundabout

TfL funding enables creation of 2,000 new cycle parking spaces




Popular

1,700 extra Santander Cycles are coming to London’s streets

TfL confirms changes to Older Person’s Freedom Pass and 60+ Oyster card hours

TfL fares to rise in return for £1.6bn Government rescue package

Election for Mayor of London and London Assembly postponed until 2021

FEATURED

City Hall to move to Docklands as Mayor seeks to raise £55m for frontline services

‘Concern’ over TfL’s ability to deliver major projects in wake of Crossrail cost overruns

City Hall halts London Overground ticket office closures but many will still see opening hours reduced

Transport for London confirms bus cuts will go ahead despite passenger opposition

GOT A STORY?

As the original London news and scrutiny site we've been casting an eye over the capital's public services and politicians since 1999.

 

Many of our top stories started with a tip-off from a reader - if you've got something you'd like us to cover get in touch and we'll do the rest.

Stay In Touch

  • E-mail
  • RSS
  • Twitter

Copyright © 2021 MayorWatch Publications Limited · MayorWatch is Registered Trademark · All Rights Reserved · Contact Us · Terms of Use · Privacy Policy

MayorWatch Publications Limited · 20-22 Wenlock Road · London N1 7GU · Company Number 6291816

loading Cancel
Post was not sent - check your email addresses!
Email check failed, please try again
Sorry, your blog cannot share posts by email.