• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer

MayorWatch

London News and Comment

  • NEWS
  • Twitter

Passengers give Overground top marks

June 30, 2011 - Martin Hoscik@MayorWatch

Passenger satisfaction with the London Overground is rising. Photo: TfL
The London Overground has been given top marks by passengers just weeks after it was named Britain’s most punctual surface rail service.

In the latest survey conducted by rail watchdog Passenger Focus, 89% of passengers expressed satisfaction with London’s publicly owned rail service, 6% more than those praising private train services operating within the capital.

The number of passengers who said they were satisfied with on-train security increased from 64 per cent in the previous survey to 81 per cent, while those happy with train cleanliness increased from 73 to 94 per cent.

The London Overground was created in 2007 when Transport for London took over the Silverlink franchise.

Since then the capital’s transport authority has invested millions of pounds in station upgrades and security improvements. Passengers are also benefitting from a fleet of new air-conditioned trains and full integration with the Oyster ticketing system.

In May the service was confirmed by Network Rail as Britain’s most punctual surface rail service.

Welcoming the survey results, Mayor of London Boris Johnson said: “These hugely impressive results are the ones that really matter because they are the voice of the passengers who are now benefiting from vastly improved services.

“We will not stop trying to improve on what we do but reaching these levels of passenger satisfaction is what all the hard work and investment during the last three years has been about.

The Mayor said the service’s increased performance and rising user satisfaction “demonstrates exactly why I believe my office and TfL should be given a greater say in franchising of the private train companies who run services in the capital.”

Mike Brown, Managing Director of Transport for London’s Rail Division, said: “I’m pleased we are delivering to passengers an efficient, reliable and safe service. These results show what can be done with a combination of investment, planning and hard work.”

  • Click to share on Twitter (Opens in new window)
  • Click to share on Facebook (Opens in new window)
  • Click to share on Tumblr (Opens in new window)
  • Click to share on Pinterest (Opens in new window)
  • Click to share on LinkedIn (Opens in new window)
  • Click to share on Reddit (Opens in new window)
  • Click to print (Opens in new window)
  • Click to email this to a friend (Opens in new window)

Tagged With: London Overground

RECENT UPDATES

TfL proposes bus and tube cuts and annual fares increases to achieve long-term financial sustainability

London’s entire bus fleet now meets ULEZ emissions standards

New road layout comes into effect at Old Street roundabout

TfL funding enables creation of 2,000 new cycle parking spaces




Popular

1,700 extra Santander Cycles are coming to London’s streets

TfL confirms changes to Older Person’s Freedom Pass and 60+ Oyster card hours

TfL fares to rise in return for £1.6bn Government rescue package

Election for Mayor of London and London Assembly postponed until 2021

FEATURED

City Hall to move to Docklands as Mayor seeks to raise £55m for frontline services

‘Concern’ over TfL’s ability to deliver major projects in wake of Crossrail cost overruns

City Hall halts London Overground ticket office closures but many will still see opening hours reduced

Transport for London confirms bus cuts will go ahead despite passenger opposition

GOT A STORY?

As the original London news and scrutiny site we've been casting an eye over the capital's public services and politicians since 1999.

 

Many of our top stories started with a tip-off from a reader - if you've got something you'd like us to cover get in touch and we'll do the rest.

Stay In Touch

  • E-mail
  • RSS
  • Twitter

Copyright © 2021 MayorWatch Publications Limited · MayorWatch is Registered Trademark · All Rights Reserved · Contact Us · Terms of Use · Privacy Policy

MayorWatch Publications Limited · 20-22 Wenlock Road · London N1 7GU · Company Number 6291816

loading Cancel
Post was not sent - check your email addresses!
Email check failed, please try again
Sorry, your blog cannot share posts by email.