The report covers second quarter of 2009/2010 (July to September 2009) and rates all transport modes using a ‘traffic-light’ system. The organisation says the aim was to provide “easy to understand information about the performance of TfL from its users’ perspective.”
Sharon Grant, Chair, London TravelWatch said: “I hope this will be a handy guide for everyone interested in improving the travel experience in London.”
Grant the watchdog “continue to have our gravest concerns about Dial-a-Ride, which continues to fail to meet its targets in terms of number of passengers and customer satisfaction. There is no sign this is improving: in fact the trend to September was downwards.”
