Transport for London is rolling out an travel assistance card scheme aimed at helping Londoners with ‘hidden’ disabilities such as hearing or communication difficulties use public transport.
The card can be printed from the Transport for London website and can be shown to staff to communicate any special needs or assistance passengers may require.
Wayne Trevor, London Underground’s Accessibility & Inclusion Manager, said: “All Tube stations are staffed and every day they help many customers including disabled passengers.
“But with more than four million passengers using London Underground every day we want everyone who needs support to get it even if their requirements aren’t obvious or they aren’t confident about approaching staff.
“This new card is designed to make life easier for people who may need help, but do not have a visible disability, and it is just one element in the enormous range of initiatives that we have taken to improve accessibility on the transport network.”
The card has been developed in partnership with disability charities.
TfL describe the card as “new” and “the latest of dozens of initiatives undertaken by TfL to improve accessibility on the transport network”, however a pilot for the scheme was first announced in Summer 2009.