• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar

MayorWatch

London News and Comment

  • NEWS

London’s passenger watchdog voices concern over falling bus reliability

June 24, 2015 by Martin Hoscik

New_bus_rear_doorThe head of London’s bus service has blamed the capital’s booming population for poor reliability on some routes.

Earlier this week passenger watchdog London TravelWatch said it was “increasingly concerned” about falling reliability which it predicts will affect “almost 1 billion passenger journeys a year”.

John Stewart, Chair of London TravelWatch’s Policy Committee, said there was some evidence to suggest “poor performance is beginning to be reflected in declining bus ridership figures, for the first time in many years.”

The watchdog has written to Leon Daniels, Managing Director of Surface Transport at Transport for London to express its concerns and call for action to improve reliability.

Mr Daniels told MayorWatch that services were being affected by the “increase in traffic, new developments and utility work” needed to support the city’s growing population but insisted “customer satisfaction remains high” among London’s annual 2.4 billion bus passengers.

He said TfL is investing £4bn over the next decade to improve road conditions for all users, and added:  “In particular, our latest business plan has dedicated around £500m to improve the bus network over the next five years. This will see 500 extra buses helping to create capacity for an extra 2.9 million customer journeys each week.

“In the medium term passengers will also see improvements as we invest a further £200m in bus priority schemes that will support the reliability of the bus network at a local level.”

  • Click to share on X (Opens in new window) X
  • Click to share on Facebook (Opens in new window) Facebook
  • Click to share on Tumblr (Opens in new window) Tumblr
  • Click to share on Pinterest (Opens in new window) Pinterest
  • Click to share on LinkedIn (Opens in new window) LinkedIn
  • Click to share on Reddit (Opens in new window) Reddit
  • Click to print (Opens in new window) Print
  • Click to email a link to a friend (Opens in new window) Email

Filed Under: News

RECENT UPDATES

Tube and rail users to benefit from Oyster weekly fares cap

Mayor and TfL call on ministers to help plug funding gap

Tube to get full mobile phone coverage from 2024

TfL says Direct Vision Standard is already making HGVs safer for London road users




POPULAR

City Hall to move to Docklands as Mayor seeks to raise £55m for frontline services

‘Concern’ over TfL’s ability to deliver major projects in wake of Crossrail cost overruns

City Hall halts London Overground ticket office closures but many will still see opening hours reduced

Transport for London confirms bus cuts will go ahead despite passenger opposition

Copyright © 2025 · Terms of Use · Privacy Policy