The review is available to download from the TravelWatch website and has been published just weeks after a row between the watchdog and London Assembly politicians over the organisation’s fate.
A recent London Assembly review of TravelWatch recommended scrapping the organisation and that Assembly Members on the Transport Committee take over most of its functions.
Announcing Tuesday’s publication of the review, TravelWatch Chair Sharon Grant said the organisation “has worked extremely hard this year to put forward the passenger view during difficult times for the transport industry. London’s transport system is a complex one, with the interaction between rail, tube and bus, in particular, of huge importance to those travelling in London.
“We ensure passengers’ voices are heard at all stages and pay constant attention to the everyday experience of the travelling public.”
