A customer awareness campaign urging Londoners to cash-in unused Oyster cards has been welcomed by Liberal Democrats on the London Assembly.
Figures obtained by the party earlier this year revealed that more than £170 million of passengers’ money is sitting on dormant cards.
At the time party spokesperson Caroline Pidgeon urged transport bosses to be more proactive in encouraging Londoners and visitors to the city to surrender their cards and reclaim their cash.
In recent weeks Transport for London has run a poster campaign on the Tube and bus networks and used social media to publicise how passengers can get a refund.
The organisation is now set to email those customers whose Oyster card has been dormant for more than 3 months in a bid to return more of the unused money.
Commenting on the campaign, Ms Pidgeon said: “I have long been arguing that TfL should be more active in telling people how they can claim back the credit and deposits on unused Oyster cards.
“I therefore welcome the steps TfL is at long last taking, especially the proposal to email people who haven’t used their Oyster cards for at least three months.”
Ms Pigeon said the growing numbers of Londoners moving from Oyster to contactless meant “it has never been more important to explain how the public can claim back their own money.”