London Ambulance bosses are celebrating after the service’s control room retained a prestigious government award for customer service.
The service achieved ‘excellence’ standard in the Cabinet Office Customer Service awards for the second year running. Last year the service became the first ambulance trust in the country to be awarded the accolade.
Welcoming the award of behalf of control staffed, Assistant Director of Operations Fiona Carleton said: “An external assessor spent time with our staff and managers in the control room and was impressed with the way we have maintained our standards in an environment of increased demand on our 999 call system.
“This achievement is a credit to the hard work and commitment of staff in providing our patients with an ambulance service that they can rely on.”