London Fire Brigade’s 999 control room is to be privatised after members of the London Fire and Emergency Planning Authority (LFEPA) agreed a deal with contractor Capita.
LFEPA claims the 10-year deal, the first of it’s kind, will result in savings of £5m.
Staff working in the call centre will be transferred to Capita.
Chairman Brian Coleman claimed the deal was “a win-win situation for Londoners.”
Coleman added: “Outsourcing the Brigade’s 999 control centre will mean people in the capital benefit from a new, high-tech system that will mobilise our firefighters to incidents even more quickly and this will be done at less cost.
“Capita has an outstanding record of working with other emergency services and will continue to provide Londoners with a first class 999 service.”
However a spokesperson for the GMB Union told the BBC LFEPA “are playing with people’s lives, livelihoods and properties. The service will suffer.”