London Underground station staff have been issued with new tabards in a bid to boost their visibility and ensure passengers can always access the help they need.
The reversible vests combine the standard orange high visibility version with a red version featuring a ‘Here to Help’ message on the front and back and have been introduced after London TravelWatch called for improvements to customer service.
The passenger watchdog’s 2016 review of Tube station staffing has already led to the introduction of improved in-station signage, better support for disabled passengers, faster Oyster refunds and upgrades to ticket machines.
London Underground’s Director of Customer Service, Brian Woodhead, said: “The new vests will help customers to easily identify staff if they need help.
“Our station staff already do a brilliant job assisting customers every day, and I’m confident that better visibility will help them to provide an even better service in future.”
Janet Cooke, Chief Executive of London TravelWatch, commented: “We know that the London Underground staff provide an excellent service to passengers but they can’t always find them easily if they need assistance.
“These new bright red vests will help staff stand out from the crowd and provide passengers with the help and reassurance that they need when travelling around London.”