TfL say the service, which offers free door-to-door transport for disabled Londoners who are unable to use regular public transport, provided 1,345,152 trips, up 7.2 per cent on the previous year.
Dial-a-Ride’s performance levels have been regularly criticised, last year a London Assembly report made a list of recommendations which AMs said needed to be implemented in order to improve the service.
Paul Blackwell, Dial-a-Ride General Manager, said: “We fully appreciate how much of a lifeline this service is for many of our members. That’s why we have worked extremely hard over the last few years to modernise and improve it.
“We know from members’ feedback that the service is very much appreciated and independent surveys record high overall customer satisfaction. Last year 91 out of 100 people said they were satisfied with our service. We will continue to deliver improvements to the service and ensure we maintain the high standards we have set ourselves.”
To get more information or register to use Dial-a-Ride visit the TfL website on www.tfl.gov.uk/dialaride or phone 0845 999 1 999.
