Transport for London is asking Londoners with hidden disabilities such as autism or hearing impairments to help trial a new Travel Support Card which can be shown to staff and other passengers in situations where disabled passengers require additional support and assistance.
Chris Upfold, London Underground’s Accessibility & Inclusion Manager, said: “This new card is designed to make life easier for people who may need extra help.
“For instance if a journey is disrupted for any reason, the customer can use their card to indicate to staff that they would like extra assistance or support.
“The card will show staff how best to help that individual customer by, for example, taking the customer to the right platform, or taking extra time to explain alternative routes. This will improve the confidence of disabled people travelling in London and mean that more people can use the transport network that so many of us take for granted.”
TfL are already liaising with disability charities but says it needs more volunteers for the trial.
Volunteers with hidden disabilities who would like to take part in this trial, particularly those who live in Stratford, Willesden Junction and Wimbledon should call Kathryn Lyon at TfL on 020 7027 8340.