Transport for London has welcomed a new survey showing its London Overground rail service has the joint highest passenger satisfaction rating of any franchise or concession in the UK.
A survey by independent passenger watchdog Passenger Focus shows 93% of passengers polled were satisfied with the service received. The Overground tied with c2c in the results, which cover Autumn 2012.
Welcoming the poll’s findings, Howard Smith, TfL’s Chief Operating Officer for Rail, said: “We are always striving to improve services for our customers and it’s great to see that reflected in these survey results, made possible by the hard work put in by all those involved in delivering the service.
“These results mirror London Overground’s consistent scores in the top bracket of Network Rail’s tables for punctuality and reliability.”
Peter Austin, Managing Director at London Overground Rail Operations Ltd which manages London Overground on behalf of TfL, said: “To see London Overground passenger satisfaction ratings improve yet again is very welcome and is credit to the hard work of our team across the network.
“As a modern, reliable and busy metro-style railway which carries more than 400,000 passengers every day, 93 per cent is a great achievement.”