The capital’s publicly owned London Overground is Britain’s most punctual surface rail service according to the latest performance figures issued by Network Rail.
The statistics, which cover the period from 1st to 30th April, show that 96.3% of London Overground trains arrived at their destination on time and that almost 19 out of 20 (94.9%) trains arrived on time over the past twelve months.
Network Rail say the annual performance figure is the highest for any train operator in the country. c2c Rail scored the second highest annual performance with of 94.7%.
The London Overground was created when Transport for London took over Silverlink’s Metro services in 2007. Since then TfL has embarked on a major investment programme, introducing new trains and revamping stations.
Like the DLR, the service is operated for Transport for London by a private contractor with TfL setting fares and service levels.
Andrew Munden, Network Rail route director, said: “The London Overground network is a perfect example of how investment in rail can boost services for passengers and help support economic growth. The partnership we have in place is delivering results for London and we will continue working together to deliver a high performing and reliable railway in the capital, every day.”
Howard Smith, chief operating officer for TfL London Rail, said: “Delivering a reliable service for passengers is a top priority for London Overground.
“With hard work and investment we have transformed a run down and unreliable service into a top performing railway, setting standards for travel in the UK. We know our customers appreciate the improvements as we have just achieved our best ever results in TfL’s quarterly surveys of Customer Satisfaction.”