Transport bosses have apologised for “major disruption” to London Overground services on Tuesday evening and are urging affected customers to claim a service delay refund.
Services were “significantly disrupted” after a southbound train failed at Hoxton on the Highbury & Islington to Clapham Junction line, resulting in other trains being cancelled or delayed.
Mike Stubbs, Director of London Overground at Transport for London, has emailed passengers to apologise and remind them to claim a service delay refund.
TfL’s email to passengers:
I am writing to apologise for the major disruption to London Overground services yesterday evening, Tuesday 3 March.
Our services were significantly disrupted by a southbound train failure at Hoxton on the Highbury & Islington to Clapham Junction line. As a result, many trains were cancelled or delayed.
We are examining the train to find the root cause of the failure and what can be done to prevent such significant disruption happening again.
“As this fault was within our control, you can apply for a service delay refund. You must do this within the next 13 days. For more information, please visit tfl.gov.uk/refunds”
Director London Overground, Transport for London