The London Assembly has called on Boris Johnson to highlight a number of concerns about the Dial-a-Ride service. The intervention follows a meeting of the Assembly’s Transport Committee in which AMs questioned TfL figures and heard from users about their experiences when using the service.
Assembly Members heard complaints about the reliability of the service which is used by those disabled Londoners unable to access other public transport services.
In a survey conducted by the Committee, 40 per cent of users who responded rated the service as poor or very poor.
The committee has asked the Mayor to update then by the end of June on what steps he intends to implement to address user complaints.
Transport Committee Chair Val Shawcross AM, said: “It’s clear there are some serious problems with the service and we will not let this lie. Yes, there are challenges involved in operating Dial-a-Ride, but a service for some of the most vulnerable people in the community has to be of a consistently high standard – anything less is unacceptable.”